Frequently Asked Questions
Q
Are you a trading company or a factory?
We are a manufacturer and have our own showroom. You are warmly welcome to visit.
Q
Do you accept OEM or ODM orders?
Of course you can. We have produced OEM and ODM products for numerous customers. Our professional development team can design new projects for you.
Q
Can I order samples? What's the cost of the sample?
Yes, we offer sample orders to some customers, but a sample fee will be charged. In subsequent bulk orders, we will deduct this fee from your total amount.
Q
What is the usual delivery cycle?
The delivery time is generally within 30 to 45 days after receiving the deposit.
Q
What is the payment method?
We accept telegraphic transfer payment.
Q
If I find a defect in the product, can I claim compensation?
Just send the relevant photos and we guarantee to replace them. Our quality control personnel inspect all products during the production process to ensure they meet quality standards. If any defective products occur due to problems in the production process, they will be replaced. If you receive any faulty, incorrect or damaged items, please contact us promptly and send us photos as soon as possible. We will strive to identify the cause and provide solutions.