FAQ
1. Q: What about your quotation?
A: We are direct manufacturer. Our prices are not the cheapest in this industry, but we quote reasonable rates based on the specific quality standards required by our clients.
2. Q: How to ensure product quality?
A: We enforce strict standards for raw material procurement and production processes. All products are checked by our production line leaders before powder coating, followed by rigorous QC testing for semi-finished products and final packaging. We source materials that comply with international test standards like TUV and SGS.
3. Q: What is the delivery time and packaging?
A: Standard products can be delivered within 20 to 25 days. Goods are packed securely in protective foam and then placed inside reinforced export cartons.
4. Q: What about your warranty and post-sale service?
A: We offer a 2-year guarantee for the cabinet body structure and a 1-year guarantee for standard accessories. We provide quick feedback response, on-time delivery schedules, and support OEM/ODM projects.
5. Q: Can I get a sample for evaluation?
A: Yes, samples are available. To establish sincere cooperation, we request a sample charge upfront, which is fully refunded back once a formal purchase order meeting the minimum order quantity is placed.
6. Q: How can I trust the credibility of the products?
A: We have decades of specialized manufacturing experience in steel office furniture with ISO certification, and we maintain an open-door policy welcoming clients to inspect our production lines directly.
Oakes Furniture
